Terms & Conditions

# Terms & Conditions

**Last Updated: October 13th, 2025**

Welcome to Smyle Asia. By using our services, you agree to these Terms & Conditions. Please read them carefully.

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## 1. Services

### 1.1 Service Description

Smyle Asia acts as a coordination service connecting clients with vetted service providers including:

- Home maintenance and repair services

- Lifestyle and cultural activities

- Property management coordination

- Educational workshops and programs

### 1.2 Role as Coordinator

We are a coordination service, not a direct service provider. We:

- Source and vet suppliers

- Coordinate scheduling and communication

- Supervise services (for Premium/Membership clients)

- Manage quality control

We do not directly perform maintenance, repairs, or activities ourselves.

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## 2. Service Plans

### 2.1 Pay As You Go

- No monthly commitment

- Pay per service request

- Coordination fee + supplier markup applies

- Subject to supplier availability

### 2.2 Premium Membership / Property Care Membership

- Monthly subscription service

- Includes on-site supervision

- Priority scheduling

- Terms specific to membership tier apply

- Cancellation requires 30 days notice

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## 3. Pricing & Payment

### 3.1 Fees

- All prices quoted in Malaysian Ringgit (RM)

- Coordination fees as specified in service plan

- Supplier costs passed through with markup as disclosed

- Payment typically required before service commencement (or within 7 days for established clients)

### 3.2 Payment Methods

- Bank transfer

- QR code

### 3.3 Invoicing

- Invoices provided within 3 business days of service completion

- Payment due within 7 days of invoice date for established clients

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## 4. Booking & Cancellation

### 4.1 Service Requests

- Requests via WhatsApp, email, or phone

- Standard response within 24 hours during business hours

- Premium/Membership clients: Response within 12 hours

- Services subject to supplier availability

### 4.2 Cancellations

- Client cancellations: 48 hours notice required

- Cancellations with less than 48 hours notice may incur 50% coordination fee

- Supplier cancellations: Full refund or rescheduling offered

- Membership cancellations: 30 days written notice required

### 4.3 Rescheduling

- Reasonable rescheduling accommodated when possible

- Multiple rescheduling may incur additional fees

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## 5. Client Responsibilities

You agree to:

- Provide accurate information and property access

- Be available for approvals and communication

- Pay invoices on time

- Treat suppliers and staff with respect

- Comply with building/property rules

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## 6. Service Quality & Guarantees

### 6.1 Supplier Vetting

We vet all suppliers but do not guarantee their work beyond our quality inspection process.

### 6.2 Quality Issues

- Report issues within 3 days of service completion

- We will coordinate resolution with supplier

- Refunds at our discretion after investigation

### 6.3 Limitations

We are not liable for:

- Supplier workmanship beyond reasonable coordination

- Delays due to circumstances beyond our control

- Pre-existing conditions not disclosed

- Client-provided materials or instructions

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## 7. Liability & Insurance

### 7.1 Our Liability

Our liability is limited to:

- Refund of coordination fees paid for the specific service

### 7.2 Supplier Insurance

We require suppliers to maintain appropriate insurance, but clients should verify coverage for high-value items.

### 7.3 Client Property

Clients responsible for securing valuables. We recommend comprehensive home insurance.

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## 8. Privacy & Data Protection

### 8.1 Information Collection

We collect:

- Contact information

- Property access details

- Service preferences

- Payment information

### 8.2 Information Use

Used for:

- Service coordination

- Communication

- Billing

- Service improvement

### 8.3 Data Protection

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

### 8.4 Third Party Sharing

We share necessary information with suppliers to fulfill services. We do not sell your data.

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## 9. Intellectual Property

All materials, branding, and content on our website remain the property of Smyle Asia.

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## 10. Dispute Resolution

### 10.1 Complaints

- Contact us first at contact@smyle.asia

- We aim to resolve within 5 business days

### 10.2 Governing Law

These terms governed by the laws of Malaysia.

### 10.3 Jurisdiction

Disputes subject to exclusive jurisdiction of Malaysian courts.

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## 11. Changes to Terms

We may update these terms. Continued use constitutes acceptance of updated terms. Material changes communicated via email.

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## 12. Termination

### 12.1 By Client

- Pay As You Go: No termination needed

- Membership: 30 days written notice required

### 12.2 By Us

We may terminate services for:

- Non-payment

- Abusive behavior toward staff or suppliers

- Violation of these terms

- Fraudulent activity

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## 13. Contact Information

**Smyle Asia**

Email: contact@smyle.asia

Phone: +60-12 601 2024

Address: Common Ground, Mont Kiara, 1 Mont' Kiara, Jalan Kiara, Mont Kiara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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## 14. Miscellaneous

### 14.1 Force Majeure

Not liable for failures due to circumstances beyond reasonable control (natural disasters, pandemics, government actions, etc.).

### 14.2 Severability

If any provision is found invalid, the remainder remains in effect.

### 14.3 Entire Agreement

These terms constitute the entire agreement between parties.

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**By using our services, you acknowledge you have read, understood, and agree to these Terms & Conditions.**

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